When do orders ship?

All orders are processed in the order they are received. Most orders are processed and shipped within 1 to 14 business days. This timeline applies to purchases made directly through planthaulshop.com as well as those placed via third-party marketplaces (e.g., Amazon). Please note there is no distinction in processing time between platforms.

What are the delivery times?

Orders are shipped via USPS or UPS using standard ground, priority, or express shipping, based on the selection made at checkout. Delivery times vary depending on the destination and shipping method. Please allow additional time during holidays, severe weather, or carrier-related delays.

What are the return policies?

Due to the nature of our products, returns are not accepted on any items that have been opened or used. If you received a damaged, incorrect, or defective item, please contact us within 5 days of delivery at info@planthaulshop.com so we may promptly address the issue.

What is the cancellation policy?

Orders may only be canceled if a shipment confirmation email has not yet been issued. Once an order has been fulfilled and a shipping confirmation has been sent, it can no longer be canceled. If you need to make a change or cancel your order, please contact us as soon as possible.

What if I entered the wrong shipping address during checkout?

Customers are responsible for ensuring the accuracy and completeness of their shipping information at the time of checkout. If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, a re-shipping fee will be required. We will notify you once the package is returned to us, and provide instructions for submitting the re-shipping payment. The order will be resent promptly upon receipt of the fee.

What if I would like to pick up my order?

We offer local pickup by appointment only for customers located in or near Southern California. If you'd like to pick up your order instead of having it shipped, please contact us after placing your order to arrange a pickup time. Pickup orders must be collected within 7 business days of confirmation. If an order is not picked up within this window and no alternative arrangement has been made, the order may be canceled and refunded at our discretion (minus a restocking fee, if applicable).

If you believe that PlantHaul has not adhered to this statement, please contact info@planthaulshop.com