When do orders ship?

All orders are processed in the order they are received. Most orders are processed and shipped within 1 to 14 business days. This timeline applies to purchases made directly through planthaulshop.com as well as those placed via third-party marketplaces (e.g., Amazon) and fulfilled by PlantHaul. Please note there is no distinction in processing time between platforms. All fulfillment, shipping, and return policies outlined here apply equally to orders fulfilled directly by PlantHaul across all sales channels.

What are the delivery times?

Orders are shipped via USPS, UPS or other available carriers using the shipment method selected at checkout (standard ground, priority, or express shipping). Delivery times vary depending on the destination, shipping method, holidays, weather conditions, and carrier-related delays.

Once an order has been fulfilled and handed off to the carrier, PlantHaul is not responsible for carrier delays or changes in transit time.

What are the return policies?

Due to the nature of our products, returns are not accepted on any items that have been opened or used. If you received a damaged, incorrect, or defective item, please contact us within 5 days of delivery at info@planthaul.com so we may review and address the issue.

What is the cancellation policy?

Orders may only be canceled if a shipment confirmation email has not yet been issued. Once an order has been fulfilled and a shipping confirmation has been sent, it can no longer be canceled. If you need to make a change or cancel your order, please contact us as soon as possible at info@planthaul.com

What if I entered the wrong shipping address during checkout?

Customers are responsible for ensuring the accuracy and completeness of their shipping information at the time of checkout. If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, a re-shipping fee will be required before the order can be resent. We will notify you once the package is returned to us, and provide next steps.

What if my package shows as lost, delayed, or missing packages?

Once your order has been handed to USPS, UPS, or another carrier, the carrier assumes responsibility for delivery, including any delays, loss, or theft that may occur in transit or after a delivery scan.

If a package is delayed but still shows movement in transit, it is not considered lost

If your tracking shows “Delivered” but you haven’t received your package, please check with neighbors, household member, or your local post office/carrier and file a claim directly with the carrier if needed.

If a package is officially deemed lost by the carrier, please contact us at info@planthaul.comso we can review the situation.

Shipping Charges and Refunds

Original shipping charges are non-refundable once and order has been fulfilled and shipped. Shipping fees cover services already completed by the carrier and are not eligible for refund while a package remains in transit.

If a package is refused upon delivery or returned to us, any remaining eligible refund, including original shipping charges if approved, will be issued once the package is received back at our facility.

What if I would like to pick up my order?

We offer local pickup by appointment only for customers located in or near Southern California. If you'd like to pick up your order instead of having it shipped, please contact us after placing your order to arrange a pickup time. Pickup orders must be collected within 7 business days of confirmation. If an order is not picked up within this window and no alternative arrangement has been made, the order may be canceled and refunded at our discretion (minus any applicable restocking fee).

If you believe that PlantHaul has not adhered to this statement, please contact info@planthaul.com